Can I buy tickets on the door?

Tickets will be available for purchase on the day of the show if not previously sold out. These are sold from the box office when doors open.

Where can I collect my tickets?

If you ordered your ticket online you can choose to collect from the door. You can collect tickets from the box office when doors open. Please bring photo ID.

Do I need to print my e-ticket?

Nope, we would even prefer you save a tree and don’t print your ticket! Just make sure it’s the original image.

Can I sell my tickets online anywhere?

Ticketmaster has a secure resale facility, you can visit the Ticketmaster Resale Facility here.

Is there a trusted resale facility I can buy a ticket to avoid being scammed?

Ticketmasters resale facility is the only trusted reseller. Be wary of purchasing tickets through Viagogo or other resale sites as they are more often than not a scam. Visit the Ticketmaster Resale Facility.

Can I buy tickets from a physical retailer?

Tickets will only be available online or from the FMH box office on the day of the show

I can’t attend an event – can I get a refund on my ticket?

For refund enquiries please contact Ticketmaster.

Venue Information

Do you have a cloakroom?

Our cloak room space will be extremely limited.

What kind of ID do I need to bring?

As FMH is a licensed venue we require photo ID at every show. We accept drivers licenses, 18+ cards or passports.

Can I bring my camera?

You can use your smart phone to take photos and videos. You and everyone around you will probably have a better time if you keep this to a minimum. All DSLR cameras must be left at home.

Where can I find door & set times?

All door times will be on your tickets. For all ages shows we will post the set times on Facebook on the day of the show so mum and dads taxi service knows when to arrive.

Is there a dress code?

We want all of our patrons to be able to show off their unique sense of style however please don’t show up in thongs / flip flops or crocs because not only won’t you be allowed entry but you will be placed in the back of our fashion police rescue vehicle.

I’ve lost something, how can I contact lost and found?

If you got a bit too wild at a show and can’t quite remember where you left your phone, wallet, keys etc.  Please email or message us on Facebook and we will check Lost and Found for you. If you lost your dignity… We can’t help you.

Who can I contact about wheelchair accessibility?

The Fortitude Music Hall is a wheelchair friendly venue, the main auditorium is located on the Brunswick Street Mall level (ground floor). There is a lift located for the mezzanine level and our staff will be able to assist you to your designated area. There are wheelchair amenities available on both levels. Please email and we will accommodate you.


Where can I park?

We recommend you leave the car at home and make the most of our teams hospitality and embrace your night out. However if you do wish to drive there is a car park conveniently located directly under The Fortitude Music Hall, accessible via Warner Street. This carpark will give you direct access to the entry of The Fortitude Music Hall, located on the Brunswick Street Mall. There are several other parking options close by, McWhirters Carpark, located directly behind the venue and can be accessed via Warner Street or Ballow Street and is a short walk to the Brunswick Street Mall, the China Town Carpark with access from Gipps or Duncan Streets, a short walk across the China Town Mall and through the TC Burns Building straight to The Fortitude Music Hall’s entrance. Please see the Your Visit section for more details.

Where can I get a taxi from?

If you’re searching for a taxi you will find taxi ranks spread throughout the Valley to get you home quickly and safely. We are located on a pedestrian mall so the closest of those is located at the top of the Brunswick Street Mall on Ann street. Other locations include Wickham Street outside McWhirters, Brunswick Street North and Brunswick Street South.

Bookings & Functions

Who do I contact to enquire about a function?

For all function enquiries please email

My band wants to play a gig, who do I contact?

What’s on for special events and key dates?

Please see our What’s On section for all upcoming events.

Can I reserve an area?

Nope. As they say the early bird catches the worm so get in early to get the best spot.