Frequently Asked Questions

Tickets will be available for purchase on the day of the show if not previously sold out. These are sold from the box office when doors open.

If you ordered your ticket online you can choose to collect from the door. You can collect tickets from the box office when doors open. Please bring photo ID.

Nope, we would even prefer you save a tree and don’t print your ticket! Just make sure it’s the original image.

Ticketmaster has a secure resale facility, you can visit the Ticketmaster Resale Facility here.

Ticketmasters resale facility is the only trusted reseller. Be wary of purchasing tickets through Viagogo or other resale sites as they are more often than not a scam. Visit the Ticketmaster Resale Facility.

Tickets will only be available online or from the FMH box office on the day of the show

For refund enquiries please contact Ticketmaster.

Our cloak room space will be extremely limited.

As FMH is a licensed venue we require photo ID at every show. We accept drivers licenses, 18+ cards or passports.

You can use your smart phone to take photos and videos. You and everyone around you will probably have a better time if you keep this to a minimum. All DSLR cameras must be left at home.

All door times will be on your tickets. For all ages shows we will post the set times on Facebook on the day of the show so mum and dads taxi service knows when to arrive.

We want all of our patrons to be able to show off their unique sense of style however please don’t show up in thongs / flip flops or crocs because not only won’t you be allowed entry but you will be placed in the back of our fashion police rescue vehicle.

If you got a bit too wild at a show and can’t quite remember where you left your phone, wallet, keys etc.  Please email admin@thefortitude.com.au or message us on Facebook and we will check Lost and Found for you. If you lost your dignity… We can’t help you.

The Fortitude Music Hall is a wheelchair friendly venue, the main auditorium is located on the Brunswick Street Mall level (ground floor). There is a lift located for the mezzanine level and our staff will be able to assist you to your designated area. There are wheelchair amenities available on both levels. Please email admin@thefortitude.com.au and we will accommodate you.

We recommend you leave the car at home and make the most of our teams hospitality and embrace your night out. However if you do wish to drive there is a car park conveniently located directly under The Fortitude Music Hall, accessible via Warner Street. This carpark will give you direct access to the entry of The Fortitude Music Hall, located on the Brunswick Street Mall. There are several other parking options close by, McWhirters Carpark, located directly behind the venue and can be accessed via Warner Street or Ballow Street and is a short walk to the Brunswick Street Mall, the China Town Carpark with access from Gipps or Duncan Streets, a short walk across the China Town Mall and through the TC Burns Building straight to The Fortitude Music Hall’s entrance. Please see the Your Visit section for more details.

If you’re searching for a taxi you will find taxi ranks spread throughout the Valley to get you home quickly and safely. We are located on a pedestrian mall so the closest of those is located at the top of the Brunswick Street Mall on Ann street. Other locations include Wickham Street outside McWhirters, Brunswick Street North and Brunswick Street South.

For all function enquiries please email events@thefortitude.com.au.

Please email bookings@thefortitude.com.

Please see our What’s On section for all upcoming events.

Nope. As they say the early bird catches the worm so get in early to get the best spot.